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Our Nepean Physiotherapists offer Virtual Physiotherapy appointments when you cannot make it into our office. We can help restore your physical function and mobility from the comfort of your home.

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What is Virtual Physiotherapy?

When you cannot make it into our clinic because of scheduling conflicts, safety concerns, kids, or other reasons, we make it easy to connect with your Physiotherapist via videoconferencing.

Your virtual appointment takes place in your home allowing us to review your home exercises in your space or home gym and giving us greater insight into your daily life. This allows us to see how you move in your space as we are ‘in your home’ and can see things we would never see during a clinic visit.

Virtual Physiotherapy at Nepean Sports Medicine & Physiotherapy Centre

  • I have been a patient at Nepean Sports Medicine for a number of years and I have participated in virtual physiotherapy sessions. The main differences with virtual sessions is that there is more emphasis on the development of exercises to address my injuries and in establishing and following the exercise schedule that my physiotherapist and I developed, which helps my main hobby, golf. Our sessions involve discussions of any current concerns, ongoing evaluation of my chronic injuries, and fine tuning of my exercise program. I am hoping that the virtual session option continues to be available to me to augment my in-person sessions once the current Pandemic restrictions are no longer in place.
    - S

Virtual Physiotherapy at Nepean Sports Medicine & Physiotherapy Centre

How does a virtual appointment work?

You will meet with your registered Physiotherapist over videoconference to address your concerns and make a treatment plan from the comfort of your home! You will be provided a web-link prior to your appointment.

How can a physiotherapist diagnose me online, without touching me?

Our physiotherapists’ ability to diagnose you is not limited with virtual appointments. With our extensive education and experience, we can evaluate your issues and develop a treatment plan from a thorough virtual consultation.

Appointment Process

We offer virtual appointments through multiple platforms and on all devices. We can adapt to the technology that you have available although it is best if you have a webcam and microphone.

First, we send you a link to join your virtual appointment on a computer, tablet, or phone.  Like any assessment, we start with a chat / Q&A to discover what issues you are having and how it is impacting your day to day life. 

Next, your physiotherapist will have you perform certain movements and tests to rule in or rule out a possible cause. Then, we will review strategies for pain management, movement, and function improvement, such as exercises to manage your goals and get you feeling better as soon as possible.

Virtual Appointment FAQs

When is a virtual appointment a good idea?

Virtual appointments can be equally effective for current and new clients in many situations.

Current Clients

If you are a current client but can not make it to the clinic for an in-clinic appointment.

 Check-in with your physiotherapist about your progress

Progress your specialized exercise program

 Implement strategies for self tissue release 

 We will provide education on pain science and relief

New Clients

If you need advice about a new condition or problem and how to manage it.

 We can assess movement restrictions

 We can teach your self palpation to determine tissue tension

Implement specialized exercise program

Implement strategies for self tissue release

Manage your pain

We will provide education on pain science and relief

  • What do I require for the session?

    You can use a computer, laptop, or phone to access your meeting and it is best if you have a webcam and microphone. We are able to utilize different platforms for your appointment and will choose what you are most comfortable using.

    The area in your home should be bright enough that we can see you and your camera should not be facing any windows or direct light sources.

  • Is the platform secure? Will it be recorded?

    Any platform we use for video conferencing is fully secured. We do not record any part of your virtual appointment and all appointments are PIPEDA, PHIPA compliant.

  • Is my injury/issue suitable for virtual physiotherapy?

    Most injuries are suitable for virtual physiotherapy appointments.  If we feel we cannot serve you as well online as we can in-clinic we will discuss this with you, and ensure you get the appropriate care to get you back to motion and life as quickly as we can.

  • Will my online physiotherapist tell me when/if I need to see someone in person/clinic?

    Yes! Some injuries benefit from in-person, hands-on care, whether alone or in conjunction with virtual care.

  • I don’t live in Ottawa; can I still get virtual physiotherapy?

    Yes, we are licensed to provide physiotherapy services (online and in-person) to all Ontario residents.

  • How can you treat me without touching me?

    Physiotherapy is an active treatment, and we involve you in your care to help solve your pain, injury, mobility issues, or help improve your athletic performance.

    Education is a key component of any treatment plan, whether in person or online. No matter how we treat you, there are many minutes, hours, left between sessions where you need to act for yourself and do the best you can.  Sometimes the list of ‘don’t do’ is bigger than the ‘do’ list (exercises, etc.).

  • Will my Extended Health insurance reimburse me?

    Yes! Your virtual appointment is covered just like any other physiotherapy session.

Have a question? Our team is here to help.

(613) 727-5755