Information For New Patients
Your first visit with at our Nepean physiotherapy & sports medicine clinic will involve a thorough assessment of your injured body part, and the development of a treatment plan designed to meet your health and wellness goals.
What To Expect
Our friendly and professional staff are happy to welcome you to our Nepean physiotherapy clinic, read about what to expect at your appointment.
How will my condition or injury be treated?
Treatment (that day and/or any other visit) varies from patient to patient and may consist a combination of a vairety of the services we offer at Nepean Sports Medicine & physiotherapy Centre. This may include of manual therapy, exercise, education, acupuncture, dry needling, ultrasound, Shockwave Therapy, or other services relevant to your recovery and treatment plan.
Your therapist may provide patient handouts at the end of your visit, which may include exercises, information sheets, or management strategies, to help your understanding and recovery beyond the clinic.
What should I bring to my first appointment?
Please wear clothing that makes it easy for us to access your injured body part. This could mean shorts if you have injured your lower body or back or a tank top or bra top if you have injured your shoulder, neck, or mid-back, for example. If you forget or are unsure of what to wear, we have appropriate clothing and draping here at the clinic.
If you have a physiotherapy or massage referral, please bring that along, as well as any investigation/imaging reports you have had completed related to your injury or condition. Please also bring any footwear that may contribute to your symptoms, and/or orthotics that you are currently using for support.
What will happen during my first visit?
Your first visit will consist of a thorough examination of your injured body part and any other areas that may be influencing or related to your primary injury. Your therapist will then review the details of your condition and discuss a goal-oriented treatment plan with you.
We accept extended healthcare coverage, RCMP, National Defence and Veterans Affairs. Remember, you do not need a doctor’s referral to see a physiotherapist.
Appointments & Cancellations
We will reserve your appointment time especially for you and as such, we require 24 hours' notice for cancellations or rescheduling. A cancellation fee applies to appointments cancelled within 24 hours.
To cancel an appointment, please call the clinic as soon as possible. We understand that unforeseen circumstances may arise, and any conflicts or concerns may be discussed with the treating therapist regarding the cancellation policy terms.